Your Satellite Communications Experts
When Remote Satellite Systems International was founded 18 years ago, Satellite Communications looked much different than today. The equipment was heavier, the costs were higher, and getting everything to work correctly required a great degree of technical expertise, not to mention patience.
While much of the cost and complexity in satellite communications (Satcom) has been eliminated, there are still potential pitfalls that can sneak up on unsuspecting customers. That’s why Remote Satellite Systems, with its laser-like focus on customer service and solving the most challenging customer use cases, continues to thrive in this industry.
Remote Satellite Systems is one company, but it performs two roles. On one side, it sells satellite communications equipment to governments, companies, and individuals, and trains them how to use it. Satellite phones are not all alike, and picking the right one requires an expert advisor who can match features and capabilities to individual use cases.
Remote Satellite Systems is also a “phone” company. Like your local carrier, it buys and sells minutes and data capacity on the network. But instead of copper wires in the ground, or wireless cellular, it’s network resides with satellites circling the globe hundreds and thousands of miles above.
The rapid pace of technological innovation and the human desire to communicate without boundaries is bringing the Satcom industry to a crossroads. It’s never been more critical to have an expert who can guide the customer through the myriad of technologies to the buying process, ensuring that they get the right equipment “a complete solution” for their needs.
For example, a customer who requires uninterrupted connections for long conversations will likely be pointed toward a phone that works with satellite networks placed in geosynchronous orbits. However, these satellites don’t cover all places on the globe, and large objects, such as mountains and buildings, may block connections.
On the other hand, satellites in low-earth orbit, such as the Iridium network, can reach anywhere on earth–even Antarctica! But phones that work on these networks are susceptible to dropped connections as calls are “handed off” from one satellite to another, much like cellular networks on land. There are tradeoffs to consider with each network, and Remote Satellite Systems knows each of them intimately.
Remote Satellite Systems can also provide Satellite solutions that deliver “push to talk” functionality that mimics traditional radio communication. The company has installed this type of solution with numerous public safety and emergency response personnel in the earthquake-prone San Francisco Bay Area, providing interoperability and dependable communication between diverse agencies in the event of a disaster.
Remote Satellite Systems are also experts in delivering data via Satellite. A customer may need email or SMS functionality on their satellite phone, and Remote Satellite Systems can make that happen. Large companies also rely on Remote Satellite Systems “Voice and Data Solutions” to transmit essential data for business resiliency and disaster recovery purposes in the event of catastrophic natural disasters that effect terrestrial and wireless communication networks. The company also has expertise in the emerging field of SCADA (supervisory control and data acquisition) solutions for remote data acquisition projects which involve transmitting data from remote sites for environmental monitoring and energy projects such as oil and gas pipe line flow monitoring.
The Satellite Communications field has advanced in leaps and bounds since the late 1980s, and today, we’re on the cusp of another period of rapid innovation. Remote Satellite Systems has the experience and the expertise and will take time to help its customers navigate through this exciting technology.